Privacy Policy for HB Homecare Services
Effective Date: December 2024

At HB Homecare Services, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect your personal data when you engage with our services or visit our website.

1. Information We Collect

We may collect and process the following information about you:

• Personal Information: Name, date of birth, contact details (address, email, phone number).
• Health and Care Information: Medical conditions, care needs, GP details, and other relevant health data necessary for providing homecare services.
• Financial Information: Payment details for billing purposes.
• Website Usage Data: Information collected via cookies, including IP addresses, browser type, and website interaction data.

2. How We Use Your Information

We process your data for the following purposes:

• To Provide Services: To assess your care needs, create care plans, and deliver personalized homecare services.
• Billing and Payments: To process payments and manage invoices.
• Compliance with Legal Obligations: To meet regulatory requirements and respond to lawful requests by public authorities.
• Communication: To keep you informed about services, updates, or changes to our policies.
• Service Improvement: To analyze website usage data and feedback for enhancing our services.

3. Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity: To fulfill our obligations in providing agreed-upon services.
• Legitimate Interests: For service improvement, communication, and operational needs.
• Consent: Where required, for marketing or sharing information beyond necessary care provisions.
• Legal Obligations: Compliance with regulatory requirements and safeguarding responsibilities.

4. How We Store and Protect Your Data

We are committed to safeguarding your personal information by:

• Secure Storage: All data is stored on secure servers with encryption and access control.
• Limited Access: Only authorized staff with a need to know can access your information.
• Retention Periods: Personal data is retained only as long as necessary for service provision or compliance with legal requirements.

5. Sharing Your Information

We may share your data with:

• Healthcare Professionals: To coordinate care with your GP, specialists, or other relevant parties.
• Regulatory Bodies: For compliance with legal or regulatory obligations.
• Service Providers: Third-party contractors engaged to provide IT support or other operational services (subject to confidentiality agreements).

We will never sell your data to third parties for marketing purposes.

6. Your Rights

Under UK GDPR, you have the following rights:

• Access: To request a copy of your personal data.
• Correction: To have inaccurate or incomplete data corrected.
• Erasure: To request the deletion of your data, subject to legal obligations.
• Restriction: To limit the processing of your data under certain circumstances.
• Objection: To object to processing based on legitimate interests.
• Data Portability: To receive a copy of your data in a structured, commonly used format.

To exercise your rights, please contact us at info@hbhomecareservices.co.uk

7. Cookies and Website Data

Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting your data.

9. Updates to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated policy will be available on our website with the revised effective date.

10. Contact Us

If you have questions or concerns about this privacy policy or how your data is handled, please contact us at:

HB Homecare Services
H+B Homecare Services
Suite 100A
Crown House Business Centre
North Circular Road
Park Royal
London NW10 7PN
info@hbhomecareservices.co.uk

Tel:
0208 961 3785

Mobile 07467 529 975 Care Team
Mobile 07467 529 976 Care Team

Email: info@hbhomecareservices.co.uk

or info@acaciacomcare.co.uk