Terms & Conditions
Terms and Conditions for HB Homecare Services
Effective Date: December 2024
These Terms and Conditions (“Terms”) govern the use of HB Homecare’s services. By engaging our services, you agree to abide by these Terms. If you have any questions or concerns, please contact us directly.
1. Services Provided
HB Homecare offers a range of homecare services, including but not limited to personal care, respite care, live-in care, and day sitting services. The specific services provided will be detailed in your care agreement.
Customization of Services
Services are tailored to the client’s needs based on an initial assessment. Any changes to the services must be mutually agreed upon and documented.
2. Client Responsibilities
Clients and their representatives must provide accurate information during the assessment process and inform HB Homecare of any changes in circumstances that may affect the care plan.
Environment for Care Delivery
The client must provide a safe and appropriate environment for the delivery of care services. This includes ensuring accessibility, functional utilities, and a hazard-free setting.
3. Fees and Payment
Pricing
Service fees are outlined in the care agreement. Rates may vary based on the level of care required and additional services requested.
Payment Terms
Invoices are issued monthly and are payable within 14 days of receipt unless otherwise agreed. Late payments may incur additional charges.
Cancellation Fees
Cancellations must be made at least 48 hours in advance. Failure to do so may result in a cancellation fee as outlined in your care agreement.
4. Confidentiality
HB Homecare is committed to protecting your personal information. All data collected will be handled in compliance with applicable privacy laws. We will not share your information with third parties without your consent unless required by law.
5. Caregiver Conduct
All HB Homecare caregivers are trained professionals who adhere to our Code of Conduct. Caregivers are not permitted to:
- Accept cash, gifts, or gratuities from clients.
- Perform tasks outside the scope of the agreed care plan.
- Engage in activities that could endanger the client or themselves.
Clients are encouraged to report any concerns about caregiver conduct to HB Homecare immediately.
6. Liability
HB Homecare will provide services with reasonable care and skill. However, we are not liable for:
- Injuries or damages resulting from pre-existing conditions or the client’s failure to disclose necessary information.
- Third-party actions or negligence outside our control.
- Loss or damage to property not caused by HB Homecare personnel.
7. Termination of Services
Either party may terminate the care agreement with written notice of 14 days. Immediate termination may occur in cases of:
- Non-payment of fees.
- Unsafe or abusive conditions for caregivers.
- Breach of the care agreement by either party.
8. Complaints and Dispute Resolution
HB Homecare is committed to resolving complaints promptly and fairly. Clients can raise concerns directly with our management team. Unresolved disputes may be escalated to a relevant regulatory body or ombudsman.
9. Force Majeure
HB Homecare is not responsible for service interruptions caused by events beyond our control, such as natural disasters, pandemics, or governmental restrictions.
10. Amendments to Terms
HB Homecare reserves the right to amend these Terms. Clients will be notified of any changes in writing, and continued use of services will constitute acceptance of the revised Terms.
11. Governing Law
These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes will be subject to the exclusive jurisdiction of the courts in this jurisdiction.
Acceptance of Terms
By engaging HB Homecare services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
For further assistance or clarification, please contact HB Homecare at:
Phone: Tel: 0208 961 3785 Mobile 07467 529 975 Care Team Mobile 07467 529 976 Care Team
Address: HB Homecare Services
H+B Homecare Services
Suite 100A
Crown House Business Centre
North Circular Road
Park Royal
London NW10 7PN
info@hbhomecareservices.co.uk
HB Homecare Services
Providing care with dignity, respect, and professionalism.
